These Terms and Conditions (“Terms”) apply to all bookings made directly through the EIS
Stays website and govern your stay at any EIS Stays serviced accommodation property.
By making a booking, you agree to be bound by these Terms.
EIS Stays is a trading name of EIS Homes Ltd.
Registered in England and Wales.
Registered Office: 77 Woodland Drive, St Albans AL4 0EN
Company Number: 13329315.
1. Bookings Payment
– All bookings are subject to availability and acceptance.
– Minimum booking age: 21.
– Full payment required at booking.
– Prices in GBP inc VAT.
Any charges raised against The Host by their bank for handling dishonored cheques or any
other payments will be passed on to the Guest by way of a deduction from the Security
Deposit. Payment for bookings may be made by one of the following methods:
Payment by credit/debit card is the preferred option for online bookings placed directly on
The Host’s website.
Bank Transfer (BACS) is the preferred payment option for bookings placed over the phone.
Cash or cheque payments will only be accepted in exceptional circumstances and with prior
approval of The Host.
Cheques should be payable to The Host. Postdated cheques are not acceptable.
2. Security Deposit
A refundable security deposit of £250 may be required prior to arrival.
The security deposit is held to cover any of the following:
Damage to the property or its contents beyond normal wear and tear
Missing items
Excessive or specialist cleaning required after departure
Breach of these Terms and Conditions
The deposit will be returned within 7 working days of departure, subject to a satisfactory
inspection of the property.
Where deductions are made, The Host will provide a brief explanation and, where
appropriate, supporting evidence. Any costs exceeding the value of the security deposit
remain the responsibility of the Guest.
The security deposit is not applied toward the rental cost.
3. Occupancy
The Guest is responsible for ensuring that the property is not occupied by more people than
is stated on the Guest’s booking confirmation email. The host reserves the right to refuse
admittance to the property if it feels this condition is likely to be breached. In this case, no
paid funds will be returned. The full Security Deposit will be retained. Guest shall not assign
or sublease the Property or permit the use of any portion of the Property by other persons
who are not family members or guests of the Guest and included within the number of and
as permitted occupants under this Agreement.
4. Cancellations & Changes
Cancellation by the Guest
All bookings are non-refundable unless otherwise stated at the time of booking. We offer a
free cancellation window, usually up to 14 days before arrival. The Host strongly
recommends that all guests obtain appropriate travel and personal insurance cover to cover
these charges in case of a cancellation.
No refunds for early departure.
Cancellation by The Host
In exceptional circumstances, The Host may find it necessary to cancel the Guest’s booking
and reserves the right to do so at any point.
The Host shall make all reasonable efforts to offer a suitable alternative. If this is declared
not acceptable by the Guest within 24 hours of them being notified of the change of
property, and assuming the cancellation is not as a result of events beyond The Host’s
reasonable control, which shall include but not be limited to events such as war, civil strife,
terrorist activity, labor disputes, natural or man-made disaster, fire, flood, and adverse
weather conditions. In that case, The Host will refund any sum paid by the Guest if cancelled
prior to the reservation or a refund of the remainder of the booked nights if the Guest has
already checked in, which shall constitute a full and final settlement of any liability the
Owner or The Host may have to the Guest as a result of such cancellation. This does not
affect the Guest’s statutory rights.
The Host has the right to terminate a booking at any time on the grounds of abuse to the
staff, mistreatment of the property, or criminal activity on the part of the Guest. Any sign of
smoking inside of the property will immediately terminate the booking, with no refund
being offered.
5. Check-In & Check-Out
– Check-in: 3pm
– Check-out: 10am
The Rental Period dates will be stated on the reservation confirmation email provided to
the Guest at the
time of booking and cannot exceed unless with the written approval of The Host. The Guest
will be liable for any cost, of whatever nature, incurred due to an unauthorised extension.
Arrangements can be made for a later check-in or check-out, but this is subject to prior
arrangements and an additional fee. If there is any delay in vacating the property beyond
the agreed time, a full day’s rental is charged to the Guest.
Note: This Agreement applies to the Guest’s stay from the “Arrival Date” to the “Departure
Date”, but also to any other dates that may be included if the reservation is changed.
6. Identification & Verification
– Photo ID required.
– Failure to provide ID may result in refusal of entry.
7. House Rules
– No parties or events
– No smoking or vaping inside the property
– No illegal activity
– Respect neighbors
Further house rules can be found on our website under ‘House Rules’
Breach may result in termination without refund.
8. Damage & Cleaning
– Guests liable for damage beyond fair wear and tear.
– Charges may apply for excessive cleaning or lost items.
The property will have been cleaned by a professional cleaning company prior to the
Guest's arrival. The Guest undertakes to notify The Host at their earliest convenience should
they notice inadequate cleaning, so The Host can endeavor to rectify the situation. The
Guest is asked to leave the property clean, ensuring that all used dishes are loaded in the
dishwasher and turned on before departure.
9. Right of Entry
We may enter for emergencies, repairs, inspections, or suspected breaches.
10. Health & Safety
Guests stay at the property at their own risk and are responsible for ensuring their own
safety and that of all members of their party during their stay.
Guests agree to use all facilities, fixtures, and amenities provided at the property
responsibly and in accordance with any instructions or guidance supplied. The Host does
not accept liability for loss, damage, injury, or accident arising from the use of the property
or its facilities, except where such loss, damage, injury, or accident is caused by The Host’s
negligence. Nothing in these Terms excludes or limits liability for death or personal injury
resulting from negligence or for any other liability that cannot be excluded under applicable
law.
Emergency Procedures
In the event of an emergency, Guests should:
Make use of the fire blanket and/or fire extinguisher only if safe and appropriate to do so;
Leave all belongings behind and exit the property immediately via the main exit, ensuring
that any individuals requiring assistance are supported;
Proceed to the main road or a safe location away from the building;
Contact the emergency services by calling 999 and clearly state the property location;
Notify The Host using the contact details provided as soon as reasonably practicable.
11. Utilities & Services
Wi-Fi and utilities provided as-is.
Internet
No guarantee can be made that the internet service provided will be compatible with the
Guest’s device. No technical support for the connection is available. The functionality of the
connection cannot be guaranteed. Should the broadband connection not function for any
reason, no liability is taken by either the owner or The Host, and they cannot be held liable
for any losses resulting from the loss of connection.
Wireless internet service is free to those Guests who accept the terms and conditions below.
By accessing the internet through Host’s Service, the Guest will be deemed to have read,
understood, accepted, and agreed to be bound by these terms and conditions of use. Please
do not use the Service if you do not agree to all of the terms and conditions.
12. Complaints
Issues must be reported during the stay. Any complaints about the property, its contents, or
The Host staff must be made immediately by both of the channels below:
in writing to the Registered Address
via phone at The Host’s number
All complaints must be notified to The Host as soon as reasonably practicable, as The Host
may be required to carry out an on-the-spot investigation and, if necessary, request the
Owner to take remedial action. Should you have a complaint, please allow The Host or the
Owners the opportunity to put matters right during the Rental Period.
The Host will take all reasonable steps to settle the problem.
13. Termination
We may terminate stays for breaches or unsafe behaviour.
14. Force Majeure
No liability for events beyond reasonable control. The Host will not be liable for any delay,
loss, damage, or expense incurred if the Guest’s booking needs to be altered or cancelled or
The Host is unable to perform its contractual obligations as a result of events beyond its
reasonable control, which shall include but not be limited to events such as war, civil strife,
terrorist activity, labor disputes, natural or man-made disaster, fire, flood, and adverse
weather conditions.
15. Insurance
It is recommended that personal insurance be taken out against cancellation or loss of
goods. It is further strongly advised that personal accident and medical insurance is also
taken out.
16. Privacy
The Host takes the Guest’s privacy and confidentiality seriously. The Host collects (a)
information necessary to process the Guest’s booking; and (b) information derived from
“cookies”. The Host uses cookies to monitor site usage and related information. The Host
will try to keep the Guest’s data up-to-date and accurate, but the Host provides no warranty
or guarantee and bears no liability to the Guest in the event that any data transmission over
the Internet is not completely accurate or secure. The Host may use the Guest’s information
to help improve The Host’s website and The Host’s service, to personalise the types of
information the Guest receives from us, as well as for internal statistical, marketing and
administrative reasons. The Host does not share this information with outside parties
except to the extent necessary to process the Guest’s booking. By using this website and
supplying the Host with the Guest’s information, the Guest consents to The Host’s use of the
Guest’s information as described above. More information can be located in our privacy
policy.
17. Liability
The Host is not liable for any loss, damage, injury, expense, or inconvenience suffered by the
Guest or any member of their party during the Rental Period, except where such loss,
damage, injury, expense, or inconvenience is caused by the Host’s negligence or breach of
contract.
The Host is not responsible for the acts, omissions, or defaults of third parties outside The
Host’s reasonable control, including but not limited to neighbouring property owners,
utility providers, or local authorities.
The Host shall not be held responsible for any maintenance, construction, or building works
carried out outside the rental property which are beyond The Host’s control.
Nothing in these Terms excludes or limits liability for death or personal injury caused by
negligence, or for any other liability that cannot be excluded or limited under applicable
law.
18. Authority to Sign
The person who places the booking certifies that he or she is authorised to agree to the
Terms and Conditions on behalf of all persons being booked for, including those substituted
or included at a later date, and that all these shall likewise observe the Terms and
Conditions. He or she agrees to take responsibility for the party occupying the property. In
this sense, references to the Guest apply to all the property occupants. By placing a booking,
the Guest is deemed to have accepted these Terms and Conditions. Payment of the full
charge also indicates acceptance of these terms and conditions.
19. Disclaimer
All properties are used at the Guest’s own risk. At properties with a balcony or elevated
terrace, this is used at the Guest’s own risk. Parents should ensure that their children are
supervised in such areas at all times.
20. Governing Law
England and Wales.
Contact
Email: n.eishomeltd@gmail.com
Phone:+447958467558
